🛡️ Privacy Policy

Effective Date: November 28, 2025

Last Updated: November 28, 2025

App Name: Mera Bazaar Online

Developer: Mera Bazaar Online

Legal Name: Zaheer Ahmed

Website: https://merabazaaronline.pk

1. Introduction

Welcome to Mera Bazaar Online ("we," "our," "us," or the "App"). This Privacy Policy explains how Zaheer IT Solutions collects, uses, shares, and protects your personal information when you use our mobile application and website (collectively, the "Service").

This Privacy Policy applies specifically to the Mera Bazaar Online mobile application available on Google Play Store and our website at merabazaaronline.pk. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Data Type	Examples	Purpose
Account Information	Name, email address, phone number, password (encrypted)	Account creation, authentication, communication
Profile Information	Profile picture, address, city/area	Personalization, delivery services
Shop Information	Shop name, shop address, shop images, business category, contact details	Shop listing, verification, customer discovery
Product Information	Product names, descriptions, prices, images	Product catalog, search, display
Order Information	Order details, delivery addresses, payment method preferences	Order processing, delivery
Communications	Chat messages, voice notes	Enable communication between users

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, app version
• Usage Data: Features used, pages/screens viewed, actions taken, time spent
• Log Data: IP address, access times, app crashes and errors
• Performance Data: App performance metrics, loading times

2.3 Information from Third Parties

• Google Sign-In: If you sign in with Google, we receive your name, email address, and profile picture. We do NOT receive your Google password.
• Payment Providers: We receive transaction confirmation from JazzCash/Easypaisa. We do NOT store your payment credentials.

3. How We Use Your Information

Purpose	Legal Basis
Create and manage your account	Contract fulfillment
Connect customers with local shopkeepers	Contract fulfillment
Process and fulfill orders	Contract fulfillment
Enable communication between users via chat	Contract fulfillment
Send order updates and notifications	Legitimate interest
Verify shops and maintain platform quality	Legitimate interest
Improve our services and fix bugs	Legitimate interest
Prevent fraud and ensure security	Legal obligation
Provide customer support	Contract fulfillment
Comply with legal requirements	Legal obligation

4. Data Sharing and Disclosure

4.1 Sharing with Other Users

• Customers can see: Shop name, address, contact details, products, prices
• Shopkeepers can see: Customer name, delivery address, phone number (for orders)
• Chat messages: Visible only to the two parties in the conversation

4.2 Third-Party Service Providers

Service Provider	Purpose	Privacy Policy
Google Firebase	Authentication, Database, Storage, Analytics	Firebase Privacy
Google Sign-In	Social authentication	Google Privacy
JazzCash / Easypaisa	Payment processing	See provider's policy

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request.

5. Data Storage and Security

5.1 Security Measures

• Encryption in Transit: All data transmitted is encrypted using TLS/SSL
• Encryption at Rest: Data stored in Firebase is encrypted
• Password Security: Passwords are hashed; we never store plain-text passwords
• Access Control: Access to user data is restricted to authorized personnel only

5.2 Data Retention

Data Type	Retention Period
Account data	Until you delete your account
Order history	3 years (for legal/tax compliance)
Chat messages	Until you delete your account
Analytics data	26 months

6. Your Rights and Choices

6.1 Your Rights

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your account and data
• Right to Data Portability: Request your data in a portable format
• Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights, email: zaheer@merabazaaronline.pk

7. Children's Privacy

If you are under 18 years of age, please do not use this app. If we discover that a child under 18 has provided us with personal information, we will delete that information immediately.

Parents/guardians: Contact us at zaheer@merabazaaronline.pk if your child has used our app.

8. Advertisements

9. Permissions We Request

Permission	Why We Need It	Optional?
Camera	To take photos of products and shop images	Yes
Photo Library	To upload existing photos	Yes
Microphone	To record voice messages in chat	Yes
Internet	Required for app functionality	No
Notifications	To send order updates	Yes

10. Push Notifications

We send notifications for: order updates, new messages, shop verification status, account alerts.

You can disable notifications in your device settings.

11. Changes to This Policy

We may update this policy. When we make changes, we will update the "Last Updated" date and notify you via email or in-app notification for significant changes.

12. Contact Us

13. Consent

By downloading, installing, or using our app, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes shall be subject to the courts in Gujrat, Punjab, Pakistan.